issues and studies

This page considers online recruitment issues and major studies.

It covers -

• issues
• studies

    issues

Online recruitment poses several issues -

• efficiency
• privacy, spam and identity theft
• other aspects of performance
• corporate sites as a public face of an organisation

For job seekers and potential employers a salient concern is the efficiency of the online recruitment process. Most independent studies suggest that most recruitment is still done through personal networks and with some personal contact. Going line to post a CV or view 'want' advertisements does not eliminate the need for 'face time'.

Arguably the greatest impact of job search sites has been the ability to scan a large number of ads without getting ink on your fingers, although one observer comments that the switch from newsprint to bytes means that employees can surreptitiously job hunt at their desks.

The absence of benchmarking - and the paucity of information about how employers are using job boards and services - means that it is difficult for job seekers to determine which site/service offers greatest value for money. Surveys that we have undertaken about applicant and employer perceptions and experience in high technology and legal recruitment suggest that some organisations have successfully eschewed online services, instead relying on personal soft networks.

Privacy is emerging as another concern, with recognition that some sites have inadequate or misleading data protection policies, some sites do not adhere to those privacy policies and some users have a poor understanding of how personal data will be handled in the immediate and long term. Poor practice in handling of recruitment data is not restricted to the online environment, with privacy advocates for example having long-standing concerns regarding offline treatment of applications by employees and recruitment services and regarding the weakness of privacy legislation for the protection of that information.

Critics also note misuse of posted vitae for spamming and identity theft, discussed elsewhere on this site.

Dot-com euphoria about 'job finding by mouse' has increasingly been displaced by lower expectations, characterised by one observer as "pay and pray".

A realistic approach has been encouraged by criticisms from within the industry, with a UK recruitment specialist for example claiming that "online recruitment is riddled with inefficiency, misleading information and outright fraud".

Others have compared recruitment services - online and offline - to used car retailing or personal matchmaking, with claims that recruitment sites

• quote inflated salaries or incorrect job descriptions to make positions more attractive
• do not live up to claims about careful matching, instead emailing job seekers with ads that do not relate to information supplied during an exhaustive registration process
• repeatedly advertise the same jobs or positions that have already been filled
• make unsubstantiated claims about the security of personal data
• improperly sell personal data to retailers and other entities
• do not provide trained staff or other support for job seekers
• fail to expunge outdated information, whether on a systematic basis or in response to specific requests

Questions about public disclosure (particularly in relation to success rates) and benchmarks are common. Inaction by consumer protection watchdogs has reflected greater emphasis on identifying and prosecuting online financial and retail scams and - as with matchmaking - the difficulty of grappling with poor performance in an industry where there is room for subjectivity.

A final issue relates to use of corporate sites, a public face of an organisation. A particular concern is lack of integration between advertising on a corporate site and follow-through by operational staff or recruitment specialists, with criticisms for example that applicants do not receive timely replies (or indeed any acknowledgement) and that personal information is not appropriately handled.

     studies

There has been surprisingly little rigorous academic or government publication regarding the online recruitment industry, with media coverage accordingly offering an uncritical view and frequently parrotting figures of uncertain validity from major commercial research houses or particular recruitment site services.

For an upbeat but superficial view of adoption by particular US demographics see the Pew Internet and American Life Project Online Job Hunting report (PDF). There is a more nuanced treatment in Ben Anderson's 2004 Everyday research in the knowledge society: who uses ICTs to find job and health information (PDF) and Jan Schapper & Susan Mayson's 'The rhetoric and reality of e-cruitment: Has the Internet really revolutionized the recruitment process?' in Human Resource Management: Challenges and Future Directions (Brisbane: Wiley 2003) edited by Ruth Wiesner & Bruce Millett.

Peter Kuhn & Mikal Skuterud coauthored several cogent studies on the efficacy of online job search in the US, including 'Job search methods: Internet versus traditional' in 2000 Monthly Labor Review and 'Internet Job Search and Unemployment Duration' in 2004 American Economic Review (here), with the latter concluding that "either Internet job search is ineffective in reducing unemployment durations, or Internet job searchers are negatively selected on unobservables". The 2003 paper In With the New, Out With the Old: Has the Technological Revolution Eliminated the Traditional Job Search Process? by David Van Rooy, Alexander Alonso & Zachary Fairchild has a more positive view.

We have pointed to other works such as Mark Granovetter's landmark Getting a job: a study of contacts and careers (Cambridge: Harvard Uni Press 1974) and The Strength of Weak Ties: A Network Theory Revisited (PDF) in discussing social software and 'equaintance' networks.

Print and online guides for job seekers, employers and intermediaries abound. Many are of indifferent value and for example repackage received wisdom about "how to write a CV" or - in in an echo of early dot-com primers - feature hyperbole about "winning a job with your keyboard".

Two of the more prominent US works are Pam Dixon's Job searching online for dummies (Foster City: IDG Books 1998) and Guide to Internet Job Searching, 2002-2003 by Margaret Dikel & Frances Roehm (New York: McGraw-Hill 2002).

A perceptive analysis of the matchmaking and bodyshopping industry is provided in Gurus, Hired Guns, and Warm Bodies: Itinerant Experts in a Knowledge Economy (Princeton: Princeton Uni Press 2004) by Stephen Barley & Gideon Kunda and Headhunters: Matchmaking in the Labor Market (Ithaca: Cornell Uni Press 2003) by William Finlay & James Coverdill.

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