This page points to Australian and overseas government
agencies with an interest in online consumer issues.
Australian advice and contact points
In the second half of 2000 the Commonwealth government
Online, a 'one-stop-shop' "promoting consumer
sovereignty", albeit the sovereignty enjoyed by one
of the smaller and less powerful third world nations.
The site includes links to miscellaneous federal and state
consumer documents and sites (eg bag checking in Tasmania),
"stuff for kids", online leaflets, lists of
banned goods, statements of principle and pointers to
consumer sites such as the Financial Services Consumer
The Australian Competition & Consumer Commission (ACCC)
Most Australian states/territories have consumer affairs
or fair trading offices -
other Australian agencies
The federal Treasury Department has a small
set of pointers
to e-commerce and consumer affairs sites and documents.
The National Office for the Information Economy (NOIE)
and Department of Communications, Information Technology
& the Arts (DCITA)
also offer access to government online consumer issues
policy documents and guidelines.
As we noted earlier in this guide, during 1999
the international Organisation for Economic Co-Operation
& Development (OECD) adopted Guidelines
for consumer protection in online commerce.
Past practice suggests those guidelines will be progressively
adopted by all major economies, generally through national
legislation. They're a building block for the International
Marketing Supervision Network (IMSN),
the network of government organizations involved in the
enforcement of fair trade practice laws and other consumer
of international initiatives for consumer protection in
the electronic marketplace is provided by the August 1999
report for the Global Information Infrastructure Commission
The federal government has established a Consumer Gateway
It's primarily an information site drawing on the activities
of numerous agencies.
Perspectives on Consumer Protection in the Global Electronic
Marketplace were provided mid-year by a major conference
under the auspices of the Federal Trade Commission.
The Advisory Committee on Online Access & Security
of the Federal Trade Commission (FTC)
on consumer access to information collected by commercial
websites and the security of that information.
Canada's Federal Office of Consumer Affairs (OCA)
deals with consumer questions at the national level. Most
provinces have similar agencies.
The European Commission's Directorate XXIV
is responsible for Consumer Policy & Consumer Health
Most EU member states have consumer affairs ministries
and agencies at the national level.
The New Zealand Commerce Commission (CoCom)
and Ministry of Consumer Affairs (MCA)
deal with consumer issues.